Shipping Information and Policies
Most items arrive within 2-14 days after placement of orders, depending upon
where product ships from and where it is going to.
Also, many packages ship in manufacturer's cartons, easily recognizable as to
the contents and our shipping labels have a brief code that may identify the
contents to inquisitive eyes. So if the item is trying to be kept secret,
one may need to ship it to an alternate address. Due to the cost and
waste of providing extra packaging and labor to repackage, to keep our prices
the most competitive, we do not disguise shipments as to their contents.
Many items can be shipped together but the
shopping cart does not figure that out.
If we can combine item shipping for
items that do not have FREE Shipping, we will issue a refund for the reduction.
Feel free to call to follow-up or ask questions
about that or anything else.
If you need
special handling to ensure delivery by your needed time, please contact us for
Our postal address is 9571 Stone Rd. Fredonia NY 14063
We can be reached via e-mail firstname.lastname@example.org
or you can reach
us by telephone at 1-800-666-9198 or 716-679-7716.
Our Fax Number is 716-219-0714.
If you feel the need to return a
product, please feel free to call for assistance. We can help take care
of your issues. If there is a functional problem with a product, we can
usually fix or replace the item.
Returns may be authorized for up to
30 days after receipt or within 30 days of when they are given as a gift.
Return Authorization number must be
issued and shipping directions given before returning a product.
Products returned without prior approval will not be credited.
Merchandise must be returned
complete, in "as new" condition, with all manuals and instructions
and in original packaging.
Customer is responsible for freight
charges both ways. This includes delivery charges to the customer on
items sold as "Includes Delivery Charges" or "Delivered
Price" or "Free Delivery"
§ On some custom or
special order items, there may be additional restocking fees. You will
be notified of this at the time of your order if it is applicable.
§ If you have any
doubts or questions about suitability of a product, please call
1-800-666-9198 and ask for assistance